Frequently Asked Questions

We only accept returns if your order arrives damaged or incorrect.

If that happens, you have 14 days from the delivery date to return it for a repair or exchange.

Please note — we do not offer refunds unless your order never arrives. In that rare case, you’ll receive a full refund.

If you received the wrong item, size or color, you can return it for free and we'll send the correct item.

Not yet!, but we will be very soon!

Step 1: Reach Out to Us

Send us a DM on Instagram @shopaverra

Step 2: Specify Your Design — provide reference images or let our specialists propose a style.

Step 3: Review and Confirm Quote — a $100 downpayment starts the project.

To track your purchase in realtime, check your email upon purchase, and all details will be provided to track your package along side your tracking number

Averra was built to break the diamond industry’s illusion. We craft premium moissanite jewelry with unmatched shine, fair pricing, and no middleman scams. Every piece is designed to look and feel luxurious, without the inflated diamond markup.

Every Averra piece is backed by our Averra Quality Guarantee. If your jewelry arrives damaged or shows any manufacturing defects, you’re covered for a one-time replacement or repair — completely free of charge.

All made-to-order pieces are also protected under our 30-Day Quality Guarantee, ensuring your jewelry stays flawless from the moment it arrives.

To keep your jewelry shining like new, avoid exposure to salt water, chlorine, and harsh chemicals. After wearing, gently wipe your piece with a soft cloth to remove oils or residue.

Store your jewelry in a cool, dry place with low humidity and minimal sunlight. For best protection, keep it in your Averra Leather Box, which helps prevent scratches and preserves the brilliance of your moissanite stones.

Please contact us immediately with order number, name of item you received, and a clear photo so our team can assist quickly.

Unfortunately, discount codes cannot be applied retrospectively after an order has been placed.

Orders are processed quickly and usually cannot be changed or cancelled. If you need help, contact us immediately; we'll try to assist but changes are not guaranteed.

Most in-stock items ship from Italy, or USA. Limited stock may ship from warehouses in Europe or Hong Kong via FedEx or DHL.

Processing Time: In-stock items: ~48 hours. Custom orders: 3–4 weeks. Shipping Time: FedEx/DHL 4–9 business days depending on destination.

If you receive a damaged item, please contact us immediately

We aim to process refunds within 5 working days from receipt of the return. Bank processing times may add additional days.